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Payment & Delivery

Payment

All prices are inclusive of VAT.  Payments are processed via Paypal.  A Paypal account is not required to make a purchase and all major credit and debit cards are accepted.  Paypal uses a secure server to process your information and all your details remain confidential.


Delivery

I use Royal Mail and courier services for shipping packages within the United Kingdom.  Postage charges will be calculated automatically depending on your order value  as follows:


Order value up to £9.00                        £1.95

Between £9.00 - £18.00                        £2.95
Between £18.00 - £45.00                     £4.95
Between £45.00 - £100.00                  £6.95

Orders with a value of over £100.00 are delivered free of charge within the United Kingdom only. 

 

For Channel Islands and overseas destinations, shipping charges will be higher depending on your address for delivery and total weight of package.    If you would like an estimate of shipping costs prior to placing an order please email enquiries@bettyandviolet.com.  Please note that the maximum weight for international shipping is 2kg for regular airmail services.  If your package weighs more than 2kg then a courier service will be required and you will be notified of any additional shipping costs via email.

 

Orders for stocked items are usually despatched within 2~3 working days.  Please allow longer for special commissions.   If you require an item for an event or special occasion or need an item quickly, do please contact me and I will do my best to help! 

Items are packaged in tissue paper.  If you would like an item gift wrapped and sent directly to the recipient please do contact me to arrange this.


Returns & Refunds

Please report any damaged items within 48 hours of receipt - please email via the contact page in the first instance.  You may return any stocked item with the exception of special commissions within 14 days of receiving your package for a full refund or exchange.  Goods must be returned in the same condition they were sold and in original packaging if possible.  Delivery & collection charges are not refundable.  Please obtain a proof of postage when returning items.


Description of Goods

I take every care to ensure that the descriptions of my products are accurate.  Please do bear in mind that items are either handmade using vintage and antique materials or genuine antique/vintage goods and therefore will show natural signs of wear and tear associated with age! 

Contact Details

Betty & Violet, 14 Cotswold Court, The Green, Broadway,

Worcestershire WR12 7AA

Tel:  01386 859126

VAT No.  234 1837 18

 

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